Frequenlty asked
What if my package is lost?
Once the package leaves our facility, it falls under the liability of the courier and can be subject to issues that are out of our control. You will need to contact the according shipping service for updates on any delays or shipping errors.
Please make inquiries on idle packages within 30 days from the order date. You may contact our support team if you have any additional questions.
How can I track my order?
Once your package has shipped, you will receive an email with corresponding tracking information. Please allow 48 business hours for the tracking to update.
What if there is an error on my shipping address?
Once the package leaves our facility, it falls under the liability of the courier and can be subject to issues that are out of our control. You will need to contact the according shipping service for updates on any delays or shipping errors.
Please make inquiries on idle packages within 30 days from the order date. You may contact our support team if you have any additional questions.
How long until my order ships?
Please allow 48 business hours for your order to ship. In the event that there is a delay our customer service team will reach out with more information.
For expedited shipping, most orders placed before 11 AM EST, Monday through Friday, will ship the same day. Orders placed after this time or on weekends will ship out the next business day.
Albania, Andorra, Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Colombia, Croatia, Curaçao, Cyprus, Czechia, Dominican Republic, Estonia, Fiji, Gabon, Gambia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guernsey, Guinea, Guinea-Bissau, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Monaco, Netherlands, New Zealand, Niger, Norway, Oman, Panama, Peru, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Senegal, Singapore, Sint Maarten, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan (Province of China), Thailand, Togo, Trinidad and Tobago, Turks and Caicos Islands, United Arab Emirates, United Kingdom, Uruguay, Venezuela
all products
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Candles only:
American Samoa, Angola, Anguilla, Antigua, Barbados, Belize, Bhutan, Bonaire, Botswana, Brunei, Burundi, Cape Verde, Central African Republic, Chad, China Peoples Republic, Commonwealth No. Mariana Islands, Comoros, Congo, The Democratic Republic Of Congo, Cook Islands, Djibouti, Dominica, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, French Guyana, Gambia, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guinea Republic, Guinea-Bissau, Guyana (British), Haiti, Jordan, Kenya, Kiribati, Kosovo, Lao People's Democratic Republic, Liberia, Madagascar, Malawi, Maldives, Marshall Islands, Mauritania, Mauritius, Mayotte, Federated States Of Micronesia, Mongolia, Montserrat, Mozambique, Namibia, Republic Of Nauru, Nepal, Nevis, New Caledonia, Niue, North Macedonia, Palau, Papua New Guinea, Paraguay, Island Of Réunion, Romania, Rwanda, Saint Helena, Samoa, Sao Tome And Principe, Seychelles, Sierra Leone, Solomon Islands, South Africa, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Vincent, Suriname, Swaziland, Tahiti, Tanzania, Timor Leste, Tonga, Turkmenistan, Tuvalu, Uganda, Vanuatu, Vatican City State, Virgin Islands (British), Virgin Islands (U.S.), Zambia, Zimbabwe
You may be responsible for taxes or duties that could be collected by government authorities at your shipment destination that are separate from any taxes collected at the time of purchase on the Website.
candles only
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What is the refund policy?
Refunds will only be processed in the case of damaged or incorrect items received, please contact customer service to review and resolve your issue.
Please make inquiries on damaged or incorrect goods within 14 days of the delivery date.
What if I have more questions?
Please reach out to customer service concierge@thetrustedcandle.com for any further questions.
What payment methods are accepted?
We accept Visa, Mastercard, American Express and Discover.
